Artificial intelligence brings hope and danger because it completely changes the workplace, economic and personal life. There are many pessimistic predictions about how artificial intelligence and robots will take over our work. But this will not happen. Artificial intelligence will remove some jobs from the market, but will also create other positions. Artificial intelligence helps us here, and its contribution to the workplace will be dual. The following outlines some of the latest progress made by companies currently at the forefront of the artificial intelligence revolution.
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Benefits Of Artificial Intelligence In The Workplace
Enterprises are using artificial intelligence to improve employees’ productivity. One of the benefits of commercial artificial intelligence is that it handles duplicate tasks in the organization so that employees can focus on creative solutions, complex problems solve, and influential work.
A chat robot is an example.
The chat robot operated by artificial intelligence has become a must-have for teams that directly interact with customers and rely on fast, accurate, and timely customer-supported teams.
From information collection to launching the customer complaint process, chat robots have greatly reduced the labor time required to complete these tasks. It also improves the overall customer experience. Reducing management tasks also helps to eliminate people in customer operations.
Although the chat robot is still not so user-friendly, they are talking naturally every day.
Chat robots do not fully take over customer support, but they can handle repetitive tasks and help customer support representatives perform better in their work. There are already artificial intelligence tools to use behavior science to help customer service representatives provide better support.
This will improve employees’ productive forces and work satisfaction, and improve the profitability of enterprises.
Turn Complex Data Into Digestible Insights
Without data, it is impossible to operate competitive companies. Even if you get this data, it is even more difficult to hire a person to read all this data and provide valuable insights. In today’s market, it is almost impossible to find good data scientists.
But one of the benefits of artificial intelligence is that it can help the company break the data and obtain valuable insights without data scientists.
Artificial intelligence applications that provide big data insights can:
- Important changes in identification mode
- Isolation trend
- Create a detailed report to help the company understand whether they are on the right track
- Implement depth content analysis and evidence-based reasoning
I found that the customer’s behavior may affect any change in the bottom line of the business
What key business indicators need to track for the company to optimize performance
Getting from the data in the past requires a lot of time and manual operation now can be completed through artificial intelligence.
This releases many potentials of employees, which can be used to improve customer service and make more wise business decisions.
For example, a bank uses artificial intelligence to recommend financial products. The basis of this proposal is an artificial intelligence analysis of available funds, current market conditions, and customers’ past decisions.
Increases Data And Information Security
Data security vulnerabilities are leaking a lot of personal information. In most cases, companies with loopholes do not know.
But artificial intelligence can help change this.
As a beekeeper, we regard the confidentiality and integrity of data as a top priority and have invested a lot in data and information security.
According to this CHROME report, “53%of the front-line employees use a maximum of six Facebook Messenger or WhatsApps such as Facebook Messenger or WhatsApp for their work. But 68%of them said “,”
The use of WhatsApp for business purposes is an application that ranks the worst in protecting privacy, which is extremely dangerous because this is just an upcoming security loophole.
However, with beekeepers, you can provide employees with a safe business communication option:
- User control with complete monitoring
- The best 256 -bit TLS encryption
- GDPR compliance
How AI Is Transforming the Workplace
Recruitment and employment
Before we step into a new workplace, artificial intelligence machines play a role in ensuring that we become suitable staff, which may soon become a fact.
Artificial intelligence is pre-screening candidates before inviting the most suitable candidates for interviews. This is becoming more and more common among large companies that recruit thousands of people each year, and sometimes attract millions of applicants.
When it comes to joining, supporting artificial intelligence chat robots is the currently preferred tool to help new employees adapt to their roles and master all aspects they join the organization.
Transnational consumer goods manufacturer, Unilever, uses a chat robot called Unabot. The chat robot uses natural language processing (NLP) to answer employees in simple human language. From the morning to the office, to how to deal with human resources and wages, we can all provide various suggestions.
Of course, once you adapt to your role, learning will not end, and artificial intelligence technology will also play a role in the continuous training of most employees in the future.
It will also help transfer skills from a generation to the next generation -when employees transfer to other companies or retirement, it can help ensure that they can leave their valuable experiences, benefit others from it, and will be beneficiated from it, and will be beneficiated from it, and will be beneficiated from it. It takes away.
The engineering giant Honeywell has developed a tool for using augmented reality and virtual reality (AR/VR) and artificial intelligence to obtain work experience and learn “lessons lessons”. These lessons can be passed on to new employees.
Employees wear AR headphones while performing daily tasks. These devices use image recognition technology to capture all records made by engineers, which can be played back to allow trainees or new employees to experience roles through virtual reality.
Information from video images is also used to build AR tools. Real-time feedback is provided when engineers perform their work, reminding them to pay attention to danger or reminding them of performing conventional tasks when they are in a specific location or looking at specific objects.
One of the reasons the theme of artificial intelligence in the workplace makes some people feel uncomfortable is that people usually think that artificial intelligence can replace humans and cause unemployment.
However, when it comes to today’s artificial intelligence integration, the keywords are largely “enhanced” -that is, artificial intelligence machines will help us complete our work more efficiently rather than replace us. A key idea is that they will take over the secular aspects of our characters and let us do what human best is good at — these tasks need creativity and interaction between people.
Just as employees are already familiar with tools such as emails and message applications, the tools provided by people or Betterworks will play a larger and larger role in the daily work experience.
These tools can monitor workflows and processes, and make wise suggestions on how to complete the work more effectively. This is usually called robotic process automation (RPA).
These tools will learn to perform duplicate tasks, such as arranging meetings or management diaries. When employees encounter difficulties or spend too long on specific issues, they will also identify them and are ready to intervene at any time to provide help, or if the work exceeds the scope of the robot’s own ability, they will recommend where to find manpower help Essence
Supervision of the workplace
Of course, artificial intelligence has a potential dark side to the workplace, which may make some employees feel uncomfortable.
According to a survey by Gartner, more than 50%of companies with a turnover of more than 750 million US dollars use digital data collection tools to monitor employee activities and performance. This includes analysis of e -mail content to determine employee satisfaction and professionalism. As we all know, some companies are using tracking equipment to monitor the frequency of bathroom rest, as well as audio analysis to determine the level of pressure in the sound when they talk to each other.
There are even technologies that allow employers to track the sleep and exercise habits of employees. Video game publisher BlizzardActivision recently announced a plan to provide rewards for employees, allowing them to track their health through Fitbit devices and other professional applications. The idea is to use the aggregated anonymous data to determine the areas that can improve the overall health status of labor. However, it is clear that being monitored in this way may not be suitable for everyone.
Workplace Analytics expert Humanyzeuu uses employee email and instant messaging data, as well as the name badge equipped with a microphone to collect employee interaction data. Although some people may think that this may cause interference, the company said that this helps protect employees from bullying or sexual harassment in the workplace.
Physical robots that can move independently are becoming more and more common in manufacturing and warehousing facilities and may become the characteristics of many other workplaces in the near future.
Mobile expert Segway invented a delivery robot, which can navigate in the corridor of the workplace and deliver it directly to the desk. At the same time, security robots developed by Gamma 2C will soon become commonplace to ensure that commercial real estate is exempted from invaders.
If solutions developed by providers such as ParkPlusbecom become commonplace, the sphere of struggle in the office parking lot may also be the past. Their robot parking assistant may not match our traditional ideas for the appearance of the robot, but consists of an automatic “shuttle device” that can move the vehicle to the parking space, and the parking space is too.
How Will AI Affect Individual Workers In The Future?
The combination of artificial intelligence with other advanced technologies such as robots and 3D printing will improve the production efficiency of goods and services. Machines can be trained to perform extensive unconventional cognitive tasks, while senior robots can perform manual tasks more and more. The entire society will benefit from the improvement of productivity and the reduction of costs, but many individual workers will be adversely affected. Studies have shown that about half of the current industries are susceptible to interference in short-term content. In some cases -truck drivers -machines will replace workers. In other areas -education and medicine -work will change, machines will undertake some tasks, and skilled humans will complete other tasks.
How do Humans And AI Work Together For Efficiency And Productivity?
Medical diagnosis is an example. Diagnosis is to determine how patient information meets the disease. This is a good thing for the machine. Machines trained by digital records and the results of millions of patients can diagnose patients, as well as treatment suggestions and further testing. Machines can consider more data than any doctor and better keep up with the latest research. The main role of doctors is to convey the results to the patient and help patients understand and accept them so that patients can treat them in accordance with the treatment plan.
Studies have shown that in many areas, the best results will be supported by humans supported by intelligent machines. Smart machines are combinations of doctors and machines, teachers and machines. In the near future workplace, the machine will continue to do the computing work they are good at, and at the same time leave other tasks to those who see the global and have interpersonal skills.
From how we are recruited and entered the company, to how we conduct job training and personal development, and finally, pass on our skills and experience to those who follow us, artificial intelligence technology will play an increasingly prominent role.